Meet the Team - Philicia

Philicia Johnson Taylor

Position: Condominium Administrative Assistant
Joined NCM: 2022

How did you arrive at NCM?
Honestly, I came to NCM after realizing I wasn’t experiencing the growth I wanted with my previous condo management company. Since this industry was new to me, there was a lot to learn, and I found that they didn’t really have the time to guide me through questions like, “What do you do in this situation?” In condo management, it’s crucial to have that support because you never want to make a mistake that could lead to serious consequences. I didn’t feel that my previous position was moving forward, so when I interviewed with Maria, I was open about my goals and where I would like to be. We connected really well, both professionally and personally, and she understood exactly where I wanted to go in my career. She recognized how important it was for me to build the right knowledge and experience and having that understanding made all the difference in choosing the right company for me.

Please tell us a bit about the job.
The most rewarding part of this job is the satisfaction of accomplishing so many tasks—ticking items off the list! It’s also incredibly gratifying when owners say, “Thank you so much for taking care of this.” Their appreciation means a lot, especially when we’re resolving issues that may have carried over from another management company. Knowing we’re able to give owners the assistance they need, especially with matters that directly affect their home life, feels meaningful. We want them to feel comfortable and to know they can rely on us to take care of things. At NCM, I feel very comfortable and really enjoy our team. We’ve grown a lot together, and even on tough days, we can talk openly, get helpful feedback, and support each other. We have strong relationships and a great team dynamic—whether it’s during lunches or gatherings, we feel like family.